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FAQ

Q: Where can I find my tracking number? 

A:   Your tracking number can be found in the shipping confirmation email you received. 

 

Q: I received my shipping confirmation but I can't find my tracking number, how does it look? 

A:   A tracking number will typically start with 2 English letters, contains 9 numbers and ends with 2 more letters. Example: LO514189321CN

 

Q:My tracking number doesn't work. What do I do?

A:   If your tracking number doesn't work, please   contact us  and we'll help you out as soon as possible!

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